FAQ

The legal warranty applies to most products. But it varies by product group. You have 2 main product groups at OR Coffee:

Consumables (such as coffee, tea).
Tools (such as coffee machines, coffee makers, etc.).

There is no warranty on consumables. Within Tools the following applies regarding warranty:

For the items you buy from us, the legal warranty of 2 years from the date of purchase applies. For coffee machines : If the end customer is a company or a legal entity, or if the device is not used in a domestic environment, the manufacturer's warranty is 12 months.

Also with the 2+1 year warranty action. This corresponds to the warranty conditions

With 2+1 year warranty, in the last 12 months the transport costs are for your own account. These are the transport costs for collection and return.

Any warranty is valid from the date shown on your proof of purchase. Your proof of purchase is essential to claim warranty.

Legal warranty means that a product is or should do what the consumer can reasonably expect it to do. The above warranties do not negate the legal warranty.

If you still have a warranty, please contact our customer service.

After contact, you will be asked for: (1) The completed return form, (2) the defective product, (3) a copy of the proof of purchase (your invoice) AND (4) a brief explanation of the defect. to the address provided.

If your current address differs from the address on your receipt, please indicate this in the explanation.

Once we have received your product, we will send it to the manufacturer for inspection and repair. This can take up to 4 weeks (usually faster), depending on vacation periods.

If the manufacturer cannot repair the product, you will get a new one anyway. This one comes in to us first. As soon as we hand it over to the delivery person, you will receive a shipping confirmation.

Your warranty continues during this period. So when you either get the repaired product or a new one back, you won't get the full warranty again.

The repair varies in most cases, but generally takes no longer than 4 weeks. During vacation periods, such as Christmas, this may be unexpectedly extended.

The proof of warranty is the receipt or invoice of your order. So make sure you keep it at least during the warranty period digitally or on paper.

Yes, you certainly can. To do so, go to the management environment. This way you can, for example, add maintenance products on an interim basis. These are then included in the next delivery of your subscription. The one-time products are charged via the debit of the subscription. These products are shipped free of charge along with your coffee subscription.

You can change or cancel your subscription at any time, completely free of charge. Just go to the management area of your subscription.
You can also always send an email to webshop@orcoffee.be or via the contact form. We'll be happy to help you.

Yes, we have set up a whole management environment for this. In this environment you can manage the following yourself.

- you can add maintenance products once, for example
- pause or stop the subscription
- change the subscription: expand it, choose other blend(s), ...
- change the delivery frequency
- change the planning
- the shipping address
- the payment details

1. Go to "login" at the top right to log into your account.
2. Enter your email address and click "Continue".
3. You will receive an email with a code, enter this code and click "Continue".
4. Now go back to the home page of the OR Coffee website
5. At the top right you will now see a link to your subscription

OR Coffee coffee is roasted fresh daily. It is packed in a special container with a valve to allow air out of the bag, but no oxygen to reach the coffee beans themselves. This way, our beans remain optimal for up to 12 weeks after roasting. Therefore, you can easily add multiple bags to your subscription to take advantage of additional discounts.

You can add maintenance products to your subscription at regular intervals without any problems. You can do this through the management environment of your subscription. See managing your subscription. This way, you can always benefit from the best coffee quality and free shipping.

Of course you can. If you have your own coffee machine at the office and want to continue to enjoy the delicious taste of OR Coffee, you can also enjoy the benefits of our subscription here!

Once you have chosen your coffee and the regularity of your deliveries, you can pay by using a credit card. We accept the most common credit cards for this purpose. Other payment methods are not available at this time.

Our Roasts & Rewards only exist for coffee purchased outside of a subscription. But no worries: the benefit you receive through taking a coffee subscription is greater anyway than through our Rewards savings program.

Our Roasts & Rewards only apply to one-time orders of coffee, so you can't use them to buy a long-term subscription. Fortunately, thanks to your coffee subscription, you are already saving a lot!